FAQ

Is your website secure?

When you place an online order, it is encrypted and transmitted via GeoTrust through Shopify. We keep all of your information safe, secure and private. We do not disclose any of your personal information to anyone for any reason.

Here is a quick link to our Privacy Policy.

Can I order by phone or mail?

Yes, we will gladly take your order over the telephone. We may be reached during business hours (9am-5pm, MST) at 406-932-9641. We are always happy to speak with you and make personal recommendations for our customers.

You can certainly order by mail as well. We suggest that you call ahead with the items and quantities you would like to purchase so that we may give you
a total cost including any applicable shipping charges.

Send your order and payment to:
TUMBLEWOOD TEAS, LLC.
PO Box 1264
Big Timber MT 59011

What are my payment options?

We accept Visa, MasterCard, American Express, Discover Card through Shopify Payments and PayPal.
Your personal and credit card information is encrypted and transmitted via Shopify's secure servers.

You can also pay by check or money order.

E-mail or call us at 406-932-9641 with the items and quantities you would like to purchase.
We will give you a total with any applicable shipping charges and an invoice number.

Send your check or money order to:
TUMBLEWOOD TEAS, LLC.
PO Box 1264
Big Timber MT 59011

Please be sure to include your invoice number.

We will ship your product upon receipt of your payment.

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Do I have to register or open an account?

Browsing the site
It is not necessary to register or open an account to browse the site, however it will also save you time at checkout.

Checking out
You have the choice to register or not register. The advantages of registration are:

     Quick Checkout
     The billing and ship to addresses are filled out for you. All you need to enter is your payment information.

     Order Review
     You will be able to access your account and check the status of current orders as well as past purchases.

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How do you ship?

Simply put, we have found the most economical way (time and cost) to ship is by Priority Mail via the US Postal Service.
Please click here for complete shipping information.

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Is there sales tax?

Thanks to the patriots in Boston, Chestertown, Annapolis and other colonial seaports, there is no tax on tea.
(Not to mention, there is no sales tax in our home state of Montana.)

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What is your return policy?

Your satisfaction is paramount to us. Please click here for our easy returns policy.

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My product arrived damaged. What should I do?

Please click here for instructions regarding our returns policy on damaged goods.

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I'm having trouble checking out. Help!

Our shopping cart program uses a Session Cookie. The Session Cookie tells us which Shopping Cart belongs to you
and what is in your shopping cart.

The Session Cookie on your computer may be turned on or off on your computer. If it is turned off, we can not identify
which shopping cart is yours, hence one of the problems checking out. Click here to find out how to turn on your Session Cookie.

If this seems like too much, we are glad to take your order over the phone at 406-932-9641

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I still have a question

Feel free to contact us by phone, at 406-932-9641 or e-mail us at roundusup@tumblewoodteas.com
We will get back to you as soon as possible.

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Contact us

It is easy, use this page to contact us by phone, at 406-932-9641 or e-mail us at roundusup@tumblewoodteas.com

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Login/Account Information

The Customer Login link gives you access to your account information.
It requires your e-mail address and your password, if you have registered with us in the past.

Forgot your password? On the Customer Login page, just supply your email address and click the "Forgot Your Password?"
link next the password field. We will send you an email to reset your password. Follow the easy instructions in the email
and you will be able to access your information.

If you are having problems logging in, contact us and we will be happy to assist you.

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Privacy Policy

We never share your information with anyone. Click here for our complete Privacy Policy.

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Promotional Codes

If you have a valid promotional code, please enter it on the first page of our simple checkout process and select apply code.

A promotional code entitles the customer to a discount, free shipping or other specials we offer from time to time.

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Opening an account

When checkout you can establish an account with us. We will store your e-mail address, password, shipping and billing address,
phone number and products that you have purchased.

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Returns

We want to make sure your complete shopping experience is an enjoyable one, click here for information about returns.

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Search

This is a quick way for you to find products listed on our site. The search feature is on every page of the site.

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Shipping

We ship domestic orders primarily with Priority Mail. For more information on shipping and shipping costs click here.

Finally...

If you need any other information or would like to make a suggestion, please contact us:

     Email: roundusup@tumblewoodteas.com
     Phone: 406-932-9641

Thank you!

The staff at TUMBLEWOOD TEAS

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